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Returns & Refunds

Right of withdrawal

In accordance with Articles L. 121-16 et seq. of the Consumer Code, the Customer has 14 days from the day of delivery of the Product purchased on the Site to notify the Customer Service if he wants to return the Product.

For any return, the Customer must first contact the Customer Service at the e-mail: info@scent-story.com.

Return of Products

The Customer is required to return the Product(s) no later than 14 days following the communication of his decision to return the Product(s) to us. Any package returned to us beyond this period won’t be refunded or exchanged. The costs and risks associated with returning the Product(s) belong to the sender.

Products must be returned in their original packaging unopen, in perfect condition, unused, accompanied by all accessories. The Customer must first contact the Customer Service at the e-mail: info@scent-story.com in order to find out the address to where the Products need to be reshipped.

All returns by regular mail must be sent by registered mail with acknowledgment of receipt. Upon the receipt of the Product(s) returned by the Customer, the Customer Service will send a confirmation of having received the Product(s), by e-mail.

Repayment terms

ScentStory, in the event of a valid exercise of this right by the Customer, will repay the latter the amounts paid by him corresponding to the acquisition of the returned Product(s), within a maximum period of fourteen days, according to the method of payment used at the time of purchase.

This period of fourteen days will begin on the day of receipt of the Product(s) in perfect condition and regularly packaged.

Defective Product

In the event of a return caused by the defective nature of the Product(s), the Customer will first have to contact the Customer Service by e-mail: info@scent-story.com.

The Customer is required to return the Product(s) no later than 14 days following the communication of the decision to return the Product(s) to us. Any package returned to us beyond this period will be rejected.

The Customer must first contact the Customer Service at the e-mail: info@scent-story.com in order to find out the address to where the Products need to be reshipped. The Customer Service will send confirmation of receipt of the Product(s), by e-mail.

ScentStory, in the event of a valid exercise of this right by the Customer, will replace or repay the latter the amounts paid by him corresponding to the acquisition of the returned Product(s), within a maximum period of fourteen days ( by bank transfer to the account linked to the payment card bearing the Customer's name.)

This period of fourteen days will be deferred until the day of recovery of the returned Product(s), or until the Customer provides the proof of shipment of the Product(s), whichever is the earlier.